Shipping policy

Average Delivery Times

Our goal is to make your shopping and delivery experience as smooth and simple as possible. Below is an overview of our average delivery times:

Order Processing

Once your order is placed, we take 1 to 3 business days to process it.
Orders placed on weekdays are usually processed within 1 business day, while those placed on Friday evening or during the weekend may take slightly longer.

Shipping Time

After processing, delivery typically takes 8 to 12 business days on average.

We always do our best to meet these timelines, but if you have any questions or concerns, please contact our customer service team at support@aeruna.com.

How to Place an Order

Shopping at Aeruna is easy and intuitive. Here’s how it works:

1. Select Your Products:
Go to the product page and click “Add to Cart.”
Make sure to choose the correct size, colour, or variation before proceeding.

2. Review Your Cart:
Once you’ve added all desired items, click “Proceed to Checkout.”

3. Enter Your Details:
On the checkout page, fill in your shipping details carefully.
Double-check that everything is correct, then click “Continue to Shipping.”

4. Confirm Shipping:
Review your address details again.
All orders come with free shipping — no minimum order value required.

5. Secure Payment Methods:
You can choose from the following secure payment options:

  • Credit Card (AMEX, Mastercard, Maestro, Visa)

  • PayPal

  • EPS

  • SOFORT

All transactions are protected by SSL encryption to ensure maximum security.

6. Complete Your Order:
After selecting your preferred payment method, click “Complete Order” to finalise your purchase.

Need help during checkout?
Contact us at support@aeruna.com and we’ll be happy to assist you.

Shipping Costs

We are proud to offer free shipping on all orders.
Every item is delivered straight to your door — no hidden fees and no minimum order required.

Shipping & Dispatch

Found the perfect piece or accessory on our website?
We know how exciting it is to receive it, and we work hard to process and ship every order as quickly as possible.

To keep our prices fair and sustainable, we batch orders together and ship once the minimum quantity required for grouped shipping is reached.
We appreciate your understanding and support for a more conscious and sustainable model.

Important Notice

While we make every effort to dispatch all orders promptly, delays can occur due to unforeseen circumstances — such as high order volumes or external factors, including global slowdowns related to the COVID-19 pandemic.

If your order is urgent or you have any concerns, please contact our team at support@aeruna.com — we’ll work with you to find a suitable solution.